A concept built for Collingwood Toyota by Cilantric · not your live system · sample data, yours to keep
Service & BDC · daily viewCT

One screen · service bay + sales floor · zero leads left cold

Every recall, service-due, and cold lead that's slipping — surfaced before it drives to the next town.

Thirty years and 70 in the family: your DMS already knows who's due, who's got an open recall, and who kicked tires in March and never got a call back. The problem was never the data — it's that it sits in three systems nobody looks at on a busy Tuesday. Here's what one morning board could look like: today's follow-ups, ranked by what they're worth, so nothing goes cold on Highway 26. Sample data below.

14
Open recalls, no appt booked
38
Service-due this month, no contact
22
Aged sales leads (60+ days)
$61k
Est. reactivation pipeline

Today's follow-up queue

ranked by value at risk
Customer / VehicleTypeTriggerLast touchStatus
M. Prpic — RAV4 2021VIN …8842 · Wasaga Beach Safety recall Fuel-pump recall open no appt · 41 days Recall — act now
D. Chartrand — Tacoma 2019VIN …5107 · Thornbury Service due Brakes + winter changeover 18 mo since visit Lapsed customer
S. Beauchamp — HighlanderLead #4471 · Meaford Aged sales lead Test-drove, no follow-up 67 days cold Reactivate
J. Vanderploeg — Corolla 2020VIN …3390 · Collingwood Service due Maintenance interval hit due in 9 days Send reminder
K. Osei — Tundra 2018VIN …7728 · Stayner Aged sales lead Trade-in quote, went quiet 54 days cold Reactivate
L. Marchetti — RAV4 HybridVIN …2015 · Blue Mtns Service due Reminder sent · booked appt in 4 days Booked
R. Aylward — Camry 2022VIN …6634 · Collingwood Service due Reminder sent · confirmed appt tomorrow Booked

Alerts

auto-generated
!
14 open recalls, no appointment
Safety recalls sitting unbooked. One text + one-tap booking link clears most of them. Toyota reimburses the labour — it's booked bay hours you're leaving on the table.
▲
38 service-due, never contacted
Customers past their interval with no reminder sent. Est. $47k in maintenance ROs walking to quick-lube shops.
▲
22 sales leads gone cold (60+ days)
Test-drives and trade quotes with no follow-up. A warm re-touch on even a third of them is real units. Auto-drafted, you approve.
✓
This week's reminders sent
31 service reminders + recall notices went out Monday. 11 already booked.

Reactivation, last 30 days

since board went live
Cold leads re-contacted46 / 61
Recall appts recovered19 booked

Every touch logged and timestamped — who was called, what was offered, who booked. The board doesn't replace your Toyota DMS; it reads from it and makes sure nothing warm goes cold.

Why this exists: your constraint isn't customers — Collingwood, Wasaga, Thornbury and the Bay send them to you. It's that a busy service drive and a two-person BDC can't manually chase every recall, every service-due, and every cold lead at once. This layer sits on top of your existing systems (it doesn't replace them), pulls the follow-ups that are worth money today, drafts the outreach, and lets your team approve-and-send in minutes. Sample data shown — a real build wires to your actual DMS/CRM export.